All orders must be paid in full before they will be shipped.
Charges and Shipping Methods
Our store will calculate your shipping via UPS and allow you to select a faster shipping method if you desire. For large orders, large items or international orders there is a chance the automatic calculation might not be correct. If this is the case we will contact you about additional shipping charges via the contact information provide to us.
Orders made in the Seattle area are shipped via courier, and typically arrive same-day. Customer pickup can also be arranged; please contact us before ordering.
Rush orders
If you need your order next-day please contact us before ordering to confirm availability and shipping options. We are happy to accommodate rush orders wheneverpossible.
P.O. boxes
UPS will not ship to P.O. boxes. For orders under $100, USPS will be used instead. For orders over $100, we will contact you for an alternate shipping address. For fastest shipping, use a street address.
International and APO orders
The cutoff for same-day international shipping is 3:00pm.
All APO orders are shipped via USPS.
Freight collect
For large orders, we recommend using freight collect. Before placing a large order, mention that you want to use freight collect and send us your UPS, FedEx, or DHL shipping number.
Returns
Any items to be returned must include a valid Return Material Authorization (RMA) number on the outside of the shipping box. Contact us for an RMA number. RMA numbers are valid for 15 days. All shipping costs incurred in the exchange process will be paid by the customer and cannot be refunded.Exchange policy
Custom built and "special order" items cannot be returned under any circumstances. Unused items in the original, unopened packaging may be returned within 30 days either for store credit, or a refund minus a 25% restocking fee. Any amount credited to your account must be used within 30 days or is forfeit. Refunds are paid by check and may take up to four weeks to process. Any items returned must include a valid RMA number.
Defective and DOA parts
Any defective items returned may only be exchanged for items with the same model number. Dead On Arrival (DOA) or defective parts may be exchanged for replacement within 30 days of original sale. Items that are found to be damaged by improper use or installation are not eligible for return. Returned items that are tested and found to be in proper working order will be returned to the customer at their expense.
Incorrect orders
If you find that you have ordered an incorrect part, contact us immediately. If your order has not yet shipped, we will contact you and arrange for refund or exchange for the proper item. If your order has already shipped, any returned or refused items will be subject to a 25% restocking fee. All returned items must include a valid RMA and be in original, unopened condition.
Technology
You are responsible for complying with all relevant rules and regulations of your respective governing body when operating this equipment.While our goal is to supply the best wireless networking equipment available, we cannot guarantee that any items offered will fit your particular needs.
METRIX COMMUNICATION LLC DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, OR OTHERWISE, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
If you have any questions before or after you place an order, don't hesitate to contact us.
Email: sales@metrix.net
Phone / FAX: (206) 984-9434
